BRETT ROBINSON /FREQUENTLY ASKED QUESTIONS

Many of our guests stay with us year after year. Certain units become their "favorite home away from home.” We will reserve specific condo units, if available; however, sometimes maintenance problems do occur or a condominium is sold.  At hotels, all room assignments are made at the time of check-in.

The public areas in all buildings offer wheelchair access. We offer fully handicap accessible condos only at Phoenix All Suites and Phoenix All Suites West Hotel. Please tell your reservation agent when making your reservation of any physical limitations you or your guests may have.

Unlike hotels, valets are not available to transport luggage and personal belongings. Carts are provided at each location for a "lighter" check-in and check-out. Please return carts to the lobby when they are no longer needed. Carts can cause severe damage to a condominium hallway. Please do not take the carts inside the rental unit.

Check out times vary throughout the year. Please click here to view our check  out times for your departure date.

Return the keys to the front desk of your rental location. Lost keys result in a $50 re-key charge. For security purposes, keys packed in luggage or bags may not be returned via express mail the next day. (This only applies to buildings with metal keys) 

An adult aged 25 years or older, who made the reservation, is required to check in using our touchless checking service or at the front desk and must present a valid driver's license as proof of age. Most of our Phoenix properties have fully staffed front desks, and all other guests must check in at the Brett/Robinson Corporate Office's front desk located at 3259 Gulf Shores Parkway (Hwy. 59) in Gulf Shores. Please call 800-211-7892 if you have any questions about your check-in location.

Activity is brisk at the buildings and early check-ins are not possible.  Also, there are no exceptions to check-out times. Our housekeeping staff needs time to prepare for the next arrival.

The following deposit policy applies to reservations made on or after December 21, 2023.

DEPOSIT POLICY

• Bookings made within 30 days of arrival will pay in full the grand total of booking (rent, fees, and taxes) at the time of booking. 
• Bookings made within 31 – 89 days of arrival will pay a $100 non-refundable reservation fee and 25% of the full the grand total of booking (rent, fees, and taxes) at the time of booking. The balance will be collected 30 days prior to arrival.
• Bookings made more than 90 days before arrival will pay a $100 non-refundable reservation fee at the time of booking. 25% of the full the grand total of booking (rent, fees, and taxes) will be collected 90 days prior to arrival. The remaining balance will be collected 30 days prior to arrival.
• Fall monthly (28+ night) reservations are paid in full 30 days prior to arrival. Deposits on these rentals are similar to winter monthly deposit rules. For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.
• Winter monthly (28+ night) reservations require the first month’s rent 60 days before arrival. This applies to reservations with $250 deposits. For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.
• Visa, MasterCard, American Express, Discover and checks or money orders drawn from a U.S. bank are accepted. Payment schedules are subject to change.

We now offer touchless check-in, but all our Phoenix properties and Island Winds East and West have fully staffed front desks and all other guests must check in at the Brett/Robinson office front desk at 3259 Gulf Shores Parkway (Hwy. 59) in Gulf Shores. Late arrivals (after 6:00 PM) for properties other than Phoenix may pick up their keys at Island Winds East in Gulf Shores. If necessary, arrangements to settle your charges the following day will be made at that time.

Please check your confirmation email for specific instructions on where to check-in

Some large condos and houses do require a Saturday arrival during the high season but most locations will allow for any day arrival and departure.

Check in/ check out times vary throughout the year. Please click here to view our check in / check out times for your arrival date.

Some large condos and houses do require a Saturday arrival during the high season but most locations will allow for any day arrival and departure.

Yes, Brett/Robinson will accept Mastercard, Visa, Discover, and American Express.

An individual unit is more spacious than a hotel or motel room. You will have a fully equipped kitchen in addition to a sitting area. Most of the condos have washers and dryers, additional bedrooms and many complexes offer extra amenities, outdoor grills and hot tubs. You will not have valet parking, bell service, daily maid service, or room service in a condo.

Some large condos and houses do require a Saturday arrival during the high season but most locations will allow for any day arrival and departure.

 Each property has differing minimum stay requirements. Call our reservation department at 800-211-7892 for more information.

Some large condos and houses do require a Saturday arrival during the high season but most locations will allow for any day arrival and departure.

The following deposit policy applies to reservations made on or after December 21, 2023.

• Bookings made within 30 days of arrival will pay in full (rent, fees, and taxes) at the time of booking. 
• Bookings made within 31 – 89 days of arrival will pay a $100 non-refundable reservation fee plus 25% of the grand total (rent, fees, and taxes) at the time of booking. The balance will be collected 30 days prior to arrival.
• Bookings made more than 90 days before arrival will pay a $100 non-refundable reservation fee at the time of booking. 25% of the grand total (rent, fees, and taxes) will be collected 90 days prior to arrival. The remaining balance will be collected 30 days prior to arrival.
• Fall monthly (28+ night) reservations are paid in full 30 days prior to arrival. Deposits on these rentals are similar to winter monthly deposit rules. For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.
• Winter monthly (28+ night) reservations require the first month’s rent 60 days before arrival. This applies to reservations with $250 deposits. For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.
• Visa, MasterCard, American Express, Discover and checks or money orders drawn from a U.S. bank are accepted. Payment schedules are subject to change.

Refunds will not be made due to inclement weather. If evacuation is mandated by civil authorities,  you will be given a refund for the unused portion of your rental period, or full refund if you have not yet arrived.

SAFEGUARD YOUR TRIP WITH TRAVEL INSURANCE FROM GENERALI GLOBAL ASSISTANCE Book Now

Some large condos and houses do require a Saturday arrival during the high season but most locations will allow for any day arrival and departure.

The condominium you rent is privately owned. Each unit is decorated individually by the owner. For more information, check out our Rental Properties page.

Yes. Reservations may be made on the Brett/Robinson website. A 3-night minimum is required. If you would like to stay 1 or 2 nights, please call our reservations office at 800-211-7892.

You must search by dates and may specify a property. Once you have found what you want, click on the "click here to book" button.

We do not rent to guests under the age of 25. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in removal of unaccompanied youth and forfeiture of advance payments and the party will not be permitted to check in.

You can make payments online using the guest portal. Click Here

It is important you print a copy of the confirmation for your records. If you do not receive this information, please contact our office at 800-211-7892.

Our online system cannot accommodate requests for changes or cancellations. Please call the reservation department at 800-211-7892 for assistance.

Only owners are allowed to bring dogs to stay in their own units. However, there are several local kennels that we would be happy to suggest by calling 800-211-7892

Some large condos and houses do require a Saturday arrival during the high season but most locations will allow for any day arrival and departure.

Only owners are allowed to bring dogs to stay in their own units. However, there are several local kennels that we would be happy to suggest by calling 800-211-7892

Rental properties are equipped with the basics. Kitchen: dishwasher, microwave oven, electric oven, stove, blender, toaster, coffee maker, electric can opener, pots, pans, cutlery, dishware, and glassware. Living Area: color TV, cable connection, radio, vacuum cleaner, and broom. Clothes Care: most have washer, dryer, iron and ironing board.

A "starter kit" of bath tissue, paper towels, trash bags, bath soap, and dishwashing detergent is supplied. They are not replenished during your stay. During your stay, you will need to supply coffee filters, trash bags, toilet paper, paper towels, dish soap, dishwashing detergent, food storage bags, salt & pepper, cooking ingredients, paper products, and laundry detergent. Personal items such as hair dryer, sunglasses, sunscreen, and beach towels are also not supplied. Towels and bed linens are provided. We request these linens not be taken to the beach. Towels and linens are provided to accommodate 4 guests in a 1-bedroom condo, 6 guests in a 2-bedroom condo, 8 guests in a 3-bedroom condo and 10 guests in a 4-bedroom condo.   

Chairs and umbrellas may be rented daily and weekly through Ike's Beach Service at most Phoenix condominiums and Island Winds East and Island Winds West. For rate information, call 251-948-3757.

Since parking spaces are limited at all beach locations, jet skis, boats and RVs are not permitted at most complexes.
There is no parking for RVs, busses, extend-a-van or boat trailers. Parking fees vary based on location and some restrictions may apply.

PHOENIX ON THE BAY - Guest renting at Phoenix on the Bay may opt to rent a boat slip and park their trailers onsite in the parking lot during their stay. Boat trailer parking at this location is provided on a first-come, first-serve basis for an additional charge.

Please click here to visit the Orange Beach and Gulf Shores Tourism's Guide of All Things to Do on your vacation

Make sure you remain BEACH SAFE during your stay. We want the vacation memories you take home to be happy ones! Take a moment to look at VisitALBeaches.com/safety for more details.

Free WiFi is provided in some complexes. Please inquire at the front desk to see if it is available at your location.

They open at 7am and close at 11pm.

Visit their website at www.mobilebayferry.com or call (251) 861-3000 for up-to-the-minute information. 

Tents must be at least 50 ft back from the water behind the chairs and umbrella’s, and must be taken down nightly. Please click here for more information on how to keep our beaches clean and safe for all.        

Click here for information on the Sea Turtles along our Gulf beaches      

Baldwin EMA has created a daily text notification system to alert our guests of surf conditions across the island. Guests may opt in by texting “ALBeaches” to 888777 to receive the daily notifications. Upon departure, guests can text “STOP” to end the notifications.